Refund Policy

1. Management fees

1.1 Management fees are non-refundable once a billing period has started, except under the 30-day appointment guarantee in section 2. Work begins when the period begins.

1.2 On the Upfront plan, the first payment covers the first 3 months. That period has started once the first payment is made, so it is not refundable. The guarantee in section 2 is the one exception, and it covers $2,500 of that payment.

1.3 On the Monthly plan, each month's invoice covers that month. It is not refundable once the month has started. The guarantee in section 2 is the one exception, and it covers only the first month.

2. 30-day appointment guarantee

2.1 If you get fewer than 30 qualified appointments in the first 30 days after your ads first go live, we refund your first month's management fee of $2,500. On the Upfront plan, that is $2,500 of the $7,500. Ad spend is never refunded.

2.2 A qualified appointment is a new person, not a current or past patient of yours, who comes from the ads Regenix runs and books an appointment or consultation with you. We count them from Regenix's tracking and your booking calendar.

2.3 The guarantee applies only if you meet all four of these conditions.

2.4 You keep at least the $6,000 per month minimum ad spend running for the full 30 days.

2.5 You do not pause or change the ads or the budget unless we agree.

2.6 Before launch, you give us the access we ask for to your ad account, your Facebook page and your booking calendar.

2.7 You ask for the refund in writing at admin@trygtm.com within 14 days after day 30.

2.8 We pay the refund within 14 days of approving it.

2.9 Each client gets one guarantee, for its first 30 days only. Adding a location later, or signing a new agreement, does not start a new one.

2.10 Getting the refund does not change the rest of your service agreement, including the 90-day commitment. You can still cancel under the Cancellation Policy.

3. Ad spend

3.1 Ad spend is paid directly to the ad platforms, not to Regenix. We cannot refund it, and the guarantee in section 2 never covers it. Any refund of ad spend is up to the platform.

4. Billing mistakes

4.1 If we charge you in error, such as a duplicate invoice, tell us at admin@trygtm.com and we will correct it.

5. Results

5.1 The 30-day appointment guarantee in section 2 is the one exception to this section. Beyond it, Regenix does not promise any result, so a result you did not reach is not a reason for a refund.

6. Contact

J&T Solutions Inc., 251 Little Falls Drive, Wilmington, DE 19808. Email: admin@trygtm.com.